Jeannette holds a Diploma in Civil Architecture (Polytechnique Ungku Omar, Malaysia), a Bachelor of Science in Internet Computing (University of Essex, UK) and a Doctorate in Computer Science (University of Essex, UK). Her PhD investigated the development of end-user programming for digital home environments. The work addressed the challenge of how ordinary non-technical people would be able to make use the ever-increasing range of services available from network and networked devices. The work brought to the fore the issue of the balance of user versus autonomous agents control which is fundamental to how people and technology interact. The research involved many issues ranging from novel programming paradigms (eg programming-by-example) to web based technologies (e.g. Semantic Web). In the process of completing this work, Jeannette developed a novel model for electrical appliances which is referred to to as a “Virtual Appliance” and a mobile soft tradable entity called a “MAp” (which has featured in papers by BT and Intel). Her current research interest continues to focus on the exploration of the development of intuitive end user interaction methods and interfaces for pervasive computing that are sensitive to the human relationships they mediate and she continues to supervise students and produce papers in this area. She has produced over 20 papers and her work was demonstrated to the to the Queen, during her visit to celebrate the University’s 40thanniversary (http://iieg.essex.ac.uk/queen_visits2004.htm).